Car hire conditions

• Collision Damage Waiver and Theft Protection covers your responsibility for loss (except for keys), damage (excluding damage to the keys, tyres, windscreen and underside of the vehicle), theft, attempted theft or vandalism to the vehicle. The cover will only apply if you meet all the terms of the Rental Agreement. You will have to pay a fixed amount towards any claim. This amount will depend on the country where you rented the car. This description of collision damage waiver is for guidance only. The cover may be different depending on the country you are in.
• Every driver must bring a full valid driving licence from their country of residence. Please note that the old style green British driving licences are no longer accepted in most countries. Therefore, please ensure that you have either a pink driving licence or a new credit card style licence.  The new credit card style licence must be accompanied by the corresponding paper documentation.
• The shortest hire you can pre-book is 3 days. If you would like a car for 1 or 2 days it may be possible to book locally with your Crystal rep, although local prices may differ.
• On collection of the car, the driver(s) will be asked to sign a rental agreement. This agreement is then a contract between the driver and the rental company. You will be asked to sign a blank credit card voucher to cover the CDW excess, petrol and any additional days you may have booked locally. Most countries will not accept a cash deposit therefore you must take a credit card.
• Car rental is for 24 hour periods and late return could result in an extra day’s charge.
• All cars have rear seat belts in countries where they are a legal requirement.
• Charges for infant/child seats and luggage racks are payable locally.
• The car is usually delivered with a full tank of petrol. You can fill the car up before returning it, or you will be charged for the amount of petrol you have used.
• Delivery and collection from hotels is available and can be arranged by contacting our Pre-departure Services team on receipt of your travel documents. All costs for this service must be paid direct to Europcar on collection of your vehicle, although deliveries up to 30km is free of charge.
• If you have to cancel your car hire at any time up until 7 days before your departure, you will have to pay a cancellation fee of £15. If you cancel your car hire within 7 days of departure, the full amount of the rental will be charged.