Contact us

Please choose a department to contact

• Reservations

  Call us on: 0871 231 5661*
  Groups hotline: 0871 971 0365*
  Family hotline: 0871 971 0457*
  Weddings hotline: 0871 230 8123*
  Email: lakesres@crystalholidays.co.uk

  Opening hours:
  Monday 9.00am-9.00pm
  Tuesday-Friday 9.00am-8.00pm
  Saturday 9.00am-5.00pm
  Sunday 10.00am-3.00pm

• Customer Services

  Call us on: 0871 231 4716 *

  Email: slm.customerservices@tuiski.com

  Opening hours:
  Monday-Friday 9.00am-5.30pm

• Pre-departure

  (For amendments, invoices and ticketing and anything else before you go)

  Call us on: 0871 231 3297*

  Opening hours:
  Monday-Friday 9.00am-7.00pm
  Saturday 9.00am-5.00pm
  Sunday 10.00am-3.00pm

• In resort

  Go to your resort Information Pack to find contact information, local tips and helpful information by our expert local teams, who'll be there to greet you at your destination airport.

* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

Company details

Crystal Lakes & Mountains is a trading name of TUI UK Limited.

Company address:
King's Place, 12-42 Wood Street, Kingston-upon-Thames, Surrey, KT1 1JY

Registered address:
TUI Travel House, Crawley Business Centre, Fleming Way, Crawley, West Sussex, RH10 9QL.

Registered company number: 2830117