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About Us
Crystal Lakes is part of TUI Travel PLC, the largest holiday company in Europe with many years experience of delivering outstanding holidays.
Destinations
We offer a wide choice of lakes and mountain resorts across Europe in Italy, Austria, Switzerland, Slovenia and beyond. Our holidays are designed to be flexible to allow customers the freedom to mix and match city breaks with lakes and mountain resorts, a lake resort with a mountain resort, or even combine two countries. We also offer cruises, rail tours and self-drive tours.
Accommodation
In every resort, we source the best range of accommodation from hotels to apartments, chalets and club hotels offering the facilities to suit your needs.
Flights
As part of our commitment to delivering the most flexible holidays, we offer flights from most UK airports from Glasgow to Exeter – 90% of our guests live less than an hour from an airport which means less time travelling and more time spent enjoying your holiday.
Service
We recognise that outstanding service is key to making sure that you get the most from your holiday, which is why our staff are fully-trained and ready to give you all the help and advice you need - from booking your holiday to your stay in resort.
Activities
The huge range of activities we offer reflects the diversity of the resorts, from city sightseeing tours, opera visits, walking and cycling tours, golfing, watersports, spa treatments, horse-riding, wine-tasting and much more to guarantee you get the most from your holiday.
Family Holidays
Holidays in the lakes and mountains are perfect for families, time spent together discovering new activities and embarking on exciting adventures. We regularly offer free places for kids, free excursions and other special discounts.
Crystal Ski
Crystal Ski provides ski holidays to the world’s top resorts, from North and South America to Europe and Asia. As a part of TUI Travel PLC, Crystal Ski has more than 28 years experience of providing exceptional ski holidays.
Sustainable Tourism
Since 2003, Crystal Lakes has been awarded the CarbonNeutral brandmark for our head office in Kingston. This was achieved by measuring and subsequently reducing carbon emission across all areas of our business. We also work with the CarbonNeutral Company to enable our customers to offset the emissions that are produced as a result of their holiday.
Your Protection
Crystal are committed to ensuring that customers can book their holidays with us with complete confidence and peace of mind. This covers rigorous health and safety standards in resort, responsible pricing and all necessary safeguards in the booking process. We are the market leaders in delivering holidays that meet government and industry guidelines to protect the customers’ interests.
All package holidays booked through us which include a flight are protected under the ATOL scheme, which is operated by the Civil Aviation Authority and guaranteed by the government. In effect, this means in the event of the collapse of an airline, the CAA will be responsible for refunding the cost of holiday or organising and covering the cost of return flights as appropriate. Crystal Lakes is a division of TUI UK Limited which holds ATOL licence 2524, for more details, please visit the CAA website.
TUI UK Limited. Registered in England No 2830117. Crystal Ski is a trading name of TUI UK Limited - a member of the TUI Travel PLC Group of Companies.
Registered office:
TUI UK Limited
TUI TRAVEL HOUSE
CRAWLEY BUSINESS QUARTER
FLEMING WAY CRAWLEY
WEST SUSSEX
RH10 9QL
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